Privacy Notice
Explains what account data we hold and for how long; the clauses here set the permission you give us to use it for account administration.
Everything you agree to when you open an account lives here: how the lobby is reached, how JazzCash and Easypaisa transfers are logged, how withdrawal checks run, and...
These terms apply wherever you use new 777, but how hard some clauses bite depends on where you hold your account. In supported regions where local law permits, your activity is governed by this page plus the payment wording attached to the rail you chose. Fund through JazzCash, Easypaisa, SadaPay, NayaPay or Raast and the receipt we issue becomes the record of
that transaction. Where a Pakistani rule and a clause here disagree, the local rule governs your account and we tell you which clause is affected. One version stays live, dated at the top, so you always know which wording applied on the day you used the lobby. We do not backdate a revision after the fact.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Terms questions rarely need a long call. Your account page shows the clause list you accepted, and our team answers wording questions on live chat from 9am to 1am Pakistan time, by email inside one working day, and through the help panel on your account. Keep your account reference handy — it lets us point to the exact clause that governs your case.
Clause questions answered by a person from 9am to 1am Pakistan time, seven days a week, without leaving your account page or waiting for a reply.
Send a screenshot of the clause you are asking about and we reply with the matching wording and the version date it belongs to.
Open the help panel inside your account to pull your accepted wording version, transaction records and any open dispute reference in one place.
We version this page instead of rewriting it quietly. Every change is dated, summarised in a line at the top, and flagged inside your account before it takes effect. A policy writer...
Each revision carries the day it went live, letting you match the wording you accepted to the account activity you are asking about.
Clauses are written in plain language with technical words such as settlement, reversal and chargeback explained in the same paragraph rather than buried elsewhere.
Wording is checked against how the lobby actually behaves on mobile and in browser, including how JazzCash and Easypaisa entries appear on your statement.
Chat and email staff read the same version you do, so a question about a clause gets one consistent answer instead of three slightly different ones.
We flag which clauses bend for accounts held in Pakistan and which apply the same everywhere, with a one-line reason for each difference.
Material edits reach you inside your account before they take effect, giving you room to raise a question or close your account first.
This page does not stand alone. The same account rules, payment definitions and dispute routes appear in our privacy notice, our withdrawal wording and our fair-use rules, so you should never find...
Explains what account data we hold and for how long; the clauses here set the permission you give us to use it for account administration.
Lists verification steps and cash-out timings, while this page defines what counts as a completed withdrawal and how a dispute is raised.
Describes what counts as misuse of the lobby, from automated access to shared accounts, and links back to the suspension clause here.
Names JazzCash, Easypaisa, SadaPay, NayaPay and Raast as supported rails and explains reversals; this page keeps the definitions of authorisation and settlement.
Deals with password practice and device checks, while the terms here set your duty to keep credentials private and report access you did not authorise.
Lists the conditions attached to anything running this week, with this page deciding what happens when promotional and account rules conflict.
Shows the escalation timeline you should follow, and the clauses here mark the final decision point for an unresolved account dispute.
The terms page is arranged so you can reach a single clause without reading all of them. A contents rail runs down one side on larger screens, each...